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Marketing · Analytics · Strategy

Shriya
Arora.

Marketing & analytics professional at American Express with 2+ years driving acquisition, retention, and campaign analytics across India. Currently leading QA & compliance for Project Fusion — the largest digital transformation initiative in the Indian market.

New Delhi, India+91 98105 01472shriyaarora1912@gmail.com
₹1.5 Cr
revenue growth driven
176%
of monthly target hit
600+
portfolios assessed / mo
2+ yrs
at American Express
00

Story

"I'm a marketer who loves understanding what drives people to act."

My journey started in New Delhi, where I studied Commerce at Delhi University. A summer at Bocconi University in Milan on a full merit scholarship was my first real exposure to how business, culture, and storytelling intersect across markets. It sparked my interest in building brands and solving problems on a global scale.

Since then, I've been drawn to roles that sit at the intersection of marketing, strategy, and analytics. I began by working on campaigns for a boutique real estate firm across London, Dubai, and Delhi, and today I work at American Express, where I help drive customer growth and digital transformation initiatives.

Over the past two years, I've contributed to ₹1.5 crore in upgrade revenue, achieved 176% of target, and worked on Project Fusion — one of the largest digital transformation programs in the Indian market. I enjoy pairing creativity with data, using tools like SQL, Figma, HubSpot, and Canva to turn insights into action.

Beyond work, I co-founded the Secret of Happiness Foundation, write regularly on Substack, and spend a lot of time thinking about careers, growth, and the stories we tell ourselves. I believe the best marketing starts with empathy, and the best businesses are built by creating genuine value for people.

This portfolio is a collection of the projects, ideas, and experiences that have shaped my journey so far.

01

Experience

American Express

Jul 2024 – Present · New Delhi, India

Project Management Analyst — Fusion

Nov 2025 – Present
  • Executing 600+ test cases monthly across Digital, Offers, and Product Transfer for Project Fusion, the largest digital transformation initiative in the Indian market.
  • Ensuring compliance and correct implementation of MYCA/Web digital assets via UAT, sanity checks, and cross-functional stakeholder alignment.

Portfolio Management Analyst

Mar – Nov 2025
  • Assessed 600+ marketing portfolios monthly; produced retention & acquisition insights using segmentation and churn analytics.
  • Partnered with digital and data teams to monitor campaign ROI across multi-channel marketing budgets.

Internal Upgrade Analyst

Jul 2024 – Mar 2025
  • Led behavioural attrition analysis for the Platinum Card portfolio; delivered 176% of monthly growth target (Jan 2025).
  • Drove ₹1.5 Cr (~$180K) IBBA revenue growth through data-backed upgrade optimisation and content strategy for upgrade messaging.

Roomerang

Nov 2022 – Oct 2023 · India

Co-Founder — Student-focused home décor venture

  • Built and ran a student-focused business across online and campus pop-up channels, managing sourcing, pricing, and margins in a price-sensitive segment.
  • Managed end-to-end sales execution across multiple campuses, refining product selection and pricing based on real-time demand trends.

One Source Realtech

May 2022 – Jan 2024 · London · Dubai · Delhi

Part-time Analyst — Boutique Real Estate

  • Built project-level financial models and market benchmarks supporting acquisition and marketing strategy across residential and commercial deals.
  • Managed external partner relationships and produced executive-ready strategy presentations; leveraged social media for targeted customer acquisition.

Startup Story Media

Sep 2020 – Oct 2020 · Remote

Social Media Marketing Intern

  • Supported expansion of digital marketing channels through content planning and audience engagement initiatives.
  • Contributed to lead-generation efforts by developing targeted content and monitoring engagement metrics.
02

Skills

Analytics & Reporting

  • SQL
  • Excel (Advanced)
  • Sigma
  • Segmentation
  • Churn Analytics
  • Campaign ROI
  • A/B Testing

Marketing

  • Digital Marketing
  • HubSpot
  • Customer Acquisition
  • Retention Strategy
  • Content Strategy
  • Campaign Delivery

Design & Tools

  • Canva
  • Salesforce
  • Google Analytics
  • WordPress
  • JIRA
  • PowerPoint

Project Management

  • UAT Execution
  • Compliance Tracking
  • Stakeholder Management
  • Workstream Optimisation
03

Certificates

Certification

Digital Marketing

Indian School of Business (ISB)

3-month intensive programme with proctored assessment

Certification

Financial Markets

Yale University
Aug 2022
Certification

Management of Fashion and Luxury Companies

Università Bocconi
Jul 2022
Certification

Google Digital Garage

Google
Jun 2022
04

Education

Delhi University — Dyal Singh College

Apr 2021 – Jun 2024
B.Com (Hons) with Minor in Economics

Coursework: Financial Modelling, Portfolio Management, Quantitative Analysis, Alternate Investments.

SDA Bocconi — Summer School, Italy

May – Jul 2023
International Business

100% Merit Scholarship — selected from 5,000+ applicants.

05

Recognition

  • Purple Cap — Chief of Closures, Q2 2025
  • Super Squad, Q1 2025
  • Transcending Boundaries, Jan 2025
06

Leadership

Secret of Happiness Foundation — Co-Founder

Led a 3+ year community initiative empowering women from marginalised backgrounds and supporting education for 15–20 children through 50+ on-ground programmes; raised ₹5,00,000 (~$6,000) in funding.

Give2Gether — Tamana School of Hope (AmEx ESG)

Volunteered with autistic children, supporting academic learning, creative activities, and sports engagement.